Return & Refund Policy
If you are unhappy with your purchase, as long as you contact us within 14 days from the receipt of the item, we will process your return/exchange request. Any request after 14 days will not be honored. Please make sure to contact us by email (email@example.com) at first.
Return & Exchange Conditions
We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified.
Customers who purchase Demolights products can enjoy the return service without reason within 14 days of receiving a product (calculated based on courier record, the same below). when returning the goods, the customer must present valid proof of purchase and provide the invoice (if any). The customer must ensure that the returned product retains the original quality and function, intact appearance, and the complete trademark and certification mark still attached.
If the product is damaged, the packaging box or any items are missing, or other conditions that affect secondary sales, the return will not be accepted.
On sale items or gift cards are non-refundable.
Damage/Lost caused by customers is non-refundable.
The following items cannot be returned, refunded or exchanged : ① Clearance items, ②Gift cards, ③Personalized items.
- Initiate a return: Please email us at firstname.lastname@example.org with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
- Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
- Refund or exchange: when we receive your return/exchange, we will inspect the item in 7 working days and then provide a replacement for an exchange or issue a refund.
If you need to return an item because it's faulty, or because of something we've done wrong, we won't charge you for the return/collection. But if you're returning an item because you've changed your mind, you'll need to pay the cost noted below.
If you return your whole order, we'll give you a full refund, including what you paid for delivery, minus the returns fee.
If you only return some of your order, we'll refund for those items and their delivery, minus the returns fee.
After our customer service agree your refund and check all done is compliant with our return policy, our custom service will operate your refund and within 7 business days you can receive your refund.
We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.