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FAQ

QUESTION What payment methods do you accept?

We accept: 1. PayPal; 2. credit cards including VISA, MasterCard, American Express, JCB card, Discover card and Diners Club card.

QUESTION Which courier service will deliver my shipment?

We ship the goods via Fedex/DHL/UPS.

QUESTION When will my delivery arrive?

3-8 Weeks

QUESTION Is the delivery free of charge?

Free shipping to United Kingdom & Germany for order value over £299.

QUESTION Is delivery to France, Australia, England or other countries possible?

Please contact us to confirm for this via email support@demolights.co.uk

QUESTION Is on-site pickup possible?

Unfortunately not.

QUESTIONWhat happens if the product I receive is defective?

Demolights will replace (at no charge to you) the defective parts on any of our products when the defect is due to improper workmanship and/or material. If Demolights is unable to provide a replacement product, and repair is not practical or cannot be completed in a timely manner, Demolights may elect to refund the purchase price in exchange for the return of the product.

QUESTION What is the return policy?

If you don't think the product is suitable for you after you receive it, you can easily return it within 30 days (start from the date you receive the good). Please email us at support@demolights.co.uk the return request with: 1.Reason for your return; 2.Possibly photos or videos; 3.Your order number; 4.Return address. We'll respond to you ASAP

QUESTION How do I exercise my right of return?

Please inform us of your decision by e-mail at the e-mail address support@demolights.co.uk within 30 days of receipt of the goods (period starts on the day of receipt of the goods).

QUESTION What is the return address?

Once we receive your return request, we would notify you by email.

QUESTION Do I have to pay the shipping cost for the return?

If there is any problem with the quality of the goods, then we will pay the shipping cost to return the goods. Otherwise, you have to pay the shipping cost.

QUESTION Will I get all my money if I cancel my order?

Your order will be fully refunded if canceled within 24 hours of purchase. Please email us at support@demolights.co.uk if you decide to cancel the order. Orders canceled after 24 hours of purchase but before shipping will be subject to a 10% cancellation fee. We DO NOT accept cancellation requests if the orders have already shipped.

QUESTION Is my data secure in the ordering process?

Yes, your data is secure. We use SSL certificate in our ordering process, so your data will be encrypted and transmitted securely.

QUESTION If I want to order multiple lights, can you offer a discount?

We are happy to offer a discount for bulk orders. Please contact us at support@demolights.co.uk before placing an order.

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